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CD ROM Paradise Collection 4 1995 Nov.iso
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vecpro11.zip
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SUPPORT.TXT
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1994-11-05
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Product Support Policy
At Vector Numerics, Inc., customer satisfaction is a top
priority. We appreciate your registration dollars, and strive to
be sure you receive a good value for your money. VectorPro has
been extensively tested and every effort made to make the
documentation understandable and usable.
Vector Numerics is, however, a new, part time business, and
therefore our ability to give the user immediate attention is
limited. At this time, we ask that all support be done via the
mail. At some future time, a Voice Mail / Fax / BBS system is
planned, and will be announced via newsletter when it becomes
available.
Return Policy:
If you are not satisfied with VectorPro for any reason, you may
return it for a full refund within 30 days. Just return the
manual and all diskettes, and certify that you have erased it
from your hard disk, tapes, and diskettes, and your purchase
price will be refunded. Shipping and Handling charges are not
refundable. Please also indicate the source of your displeasure,
to help us improve future versions of VectorPro.
Support Policy:
Free support is provided to all users of VectorPro as long as
Vector Numerics Inc. remains in business. However, such support
must be limited to patching bugs and to questions that would
normally arise out of the use of VectorPro by persons
knowledgeable in scientific programming. If you really want us
to write your program for you, or conduct a correspondence
course in Numerical Analysis, Vector Numeric's then current
consulting rate will apply, or we must decline to get involved.
Support privileges may be withheld for users who attempt to
abuse it.
Upgrades:
From time to time, new versions of VectorPro will be made
available for a reasonable fee. These upgrades will incorporate
any fixes and improvements made to old routines, and new
routines as well.
Source Code:
The source code to VectorPro is a valuable trade secret, and
therefore is not available. Every effort will be made to avoid
sticking you with a dead-end product. In the event Vector
Numerics Inc. goes under, its last dying gasp will be to offer
registered users a chance to buy a copy of the source code for
some appropriate fee.
Newsletter:
At necessary intervals, a newsletter will be mailed containing
announcements and articles that should be interesting.